The real problem with ChatGPT plugins
… is UX: they interfere with the basic experience of using ChatGPT.
In an interview with Raza Habib of Humanloop archived here, Sam Altman says (paraphrased): “The usage of plugins, other than browsing, suggests that they don’t have product-market-fit yet”
But I think there could be PMF. The blockage is UX – ironically for a product which is otherwise super simple to use.
Here’s the bigger list of issues with plugins:
- Most of them don’t work as advertised – or just don’t work at all
- Most of them take too long to return results
- Many of them require you to do many things outside of the ChatGPT UI, which is annoying
- Many of them duplicate what ChatGPT can do natively – and do so in a worse way
- But the big problem: all of them, that I have tried, disrupt the ChatGPT UX
To be clear, I think the concept is great and there are several plugins I like. For example:
- Metaphor (<– this is one is great, BTW)
But even these disrupt the iterative flow of conversation.
It’s like when you’re in an enjoyable, animated conversation and the other person says: “hang on, I have to look that up on my phone”.
Then two minutes of silence later: “shit I can’t find it”.
Prompting is part priming the model but it’s also priming your own mind – the current plugin UX cuts both short.
(This was originally published on Art of Message – subscribe here)