Global Digital Commerce for Tiffany & Co.

I was fortunate enough to help build a global digital commerce solution for Tiffany & Co. as a Design Engineer at Oven Digital. Long before their suburban brick-and-mortar strategy put a retail outlet in every upscale mall in America, Tiffany & Co.’s web presence provided the only way for a huge customer base to learn about and purchase its jewelry.

The project was enormously successful from day one. As a result, its aesthetic qualities and content strategy have remained unchanged. It was the first enterprise website to combine a minimalist UI with large, top-line photography. And thanks to its photography, it was a pioneer in email-based spread-the-word marketing. Tiffany.com has been the benchmark throughout my career for superior digital content, content strategy, and user experience. 

A Digital Marketing Platform for PetSmart Charities

PetSmart Charities is the nonprofit arm of PetSmart Inc. and has a tremendous impact on pet welfare in North America. It sponsors animal welfare programs and is major grantmaker to thousands of animal welfare organizations.

Our teams worked together with PetSmart Charities to revitalize its online presence with an enterprise web and social media content strategy powered by Drupal. We integrated the new web presence with Luminate CRM e-commerce and email marketing tools, with outstanding results.

While I led PetSmart’s digital rejuvenation, 11,000 new marketing leads were created − along with a 70% increase in traffic.

Digital Engagement Strategy for University of Chicago

The opportunities presented by a multi-generational, evergreen alumni base are mindbogglingly complex. Especially when most alumni contact records have never existed in digital form. By leveraging digital engagement technology and strategy, the University of Chicago saw an opportunity. It could boost alumni participation, improve the value of the network, and streamline fundraising and membership revenue. 

A custom, private social alumni portal that did all those things. It even let former students “self-service” verify themselves online with a social security number or a decades-old student ID number. Solutions like that contributed to the evolution of the university’s most powerful revenue stream and let former students continue to get value out of their alma mater.